WHAT DO WE DO WITH THE DATA COLLECTED?
Our primary purpose in collecting personal data is to provide you with a secure, smooth, efficient level of service. In general, we use personal data to deliver and improve our services and for anti-fraud purposes. We may use this information in the following ways:
To maintain legal and regulatory compliance
The provision of our services are subject to laws and regulations requiring us to collect and use your personal identification information, formal identification information, financial information, transaction information, employment information, online identifiers, and/or usage data in certain ways. For example, we must identify and verify clients using our services in order to comply with anti-money laundering and terrorist financing laws. In addition, we use third parties to verify your identity by comparing the personal data you provided against third-party databases and public records. The consequences of not processing your personal data for such purposes is the termination of your engagement as we cannot perform the services in accordance with legal and regulatory requirements.
To provide our services
We process your personal data in order to provide the services to you. For example, we require certain information such as your identification, contact information, and payment information. In addition, we may need to provide your personal data to third parties such as banks, estate agents, accountants and other service providers (see transfer to third parties below). We cannot provide you with our services without processing such information.
To provide service communications
We send administrative or account-related information to you to keep you updated about our services, inform you of relevant issues or updates, or provide other transaction-related information. Without such communications, you may not be aware of important developments that may affect how you can use our services.
To provide client care service
We process your personal data when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems. Without processing your personal data for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the services.
To ensure quality control
We process your personal data for quality control and staff training to make sure we continue to provide you with accurate information. Our basis for such processing is based on the necessity of performing our contractual obligations with you.
To ensure network and information security
We process your personal data in order to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks and to comply with applicable security laws and regulations. Without processing your personal data, we may not be able to ensure the security of our services and we process this personal data to satisfy our legal obligations.
To engage in marketing activities
Subject to your consent, we may send you marketing communications to inform you about our events or our partner events or to deliver targeted marketing. We use information about your usage of our services and your contact information to provide marketing communications. You can opt-out of our marketing communications at any time. We will not use your personal data for purposes other than those purposes we have disclosed to you, without your permission. You may opt out of having your personal data shared with third parties, or allowing us to use your personal data for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorisation. If you choose to so limit the use of your personal data the provision of our services may not be available to you.